# Camden Tools > Camden Tools is a UK online shop selling power tools, hand tools, accessories and safety equipment from brands such as DeWalt, Makita, Milwaukee, Bosch and Stanley to trade professionals and DIY customers. Prices in GBP, delivery across the UK and worldwide, and Click & Collect in London. ## Store facts - Legal name: CAMDEN TOOLS LIMITED (VAT GB273897154) - Email: info@camdentools.com - Phone: +44 20 3793 0837 - Website: https://camdentools.com - Default currency: GBP - VAT display: Prices are shown including VAT by default for UK and EU visitors and excluding VAT elsewhere; tool results always include both. - Collection point: Unit 2, Wellington Park Ind Est, Waterloo Rd, London NW2 7JW, United Kingdom - Monday – Friday: 09:00 – 17:00 - Saturday: 09:00 – 13:00 - Sunday: Closed - England & Wales bank holidays: Closed ## Delivery and shipping We ship worldwide with duties and taxes prepaid. See the locations we deliver to, the services we provide, and delivery times for each country. Free delivery to EU countries is temporarily unavailable; EU orders ship via UPS with duties and taxes prepaid (DDP). - Eu title: EU deliveries We offer free deliveries to your country. - Free footnote: Free delivery on all orders - Free label: Free Delivery - Free title: {country} free delivery For UK free deliveries, we may use Evri, DPD or another courier - confirmed on the tracking dashboard. - Uk title: UK free delivery - Not included: Duties & taxes paid on delivery Source page: https://camdentools.com/deliveries ## Returns policy Our returns policy ensures you can shop with confidence. Learn about our return process, timeframes, and conditions. Please include photos of any damage or defects when contacting us. This helps us process your claim quickly and improve our quality control processes. If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including covering return shipping costs. ### Faulty or Incorrect Items To initiate a return, please contact our customer service team with your order number and details of the items you wish to return. We will provide you with a return authorization and instructions. All returns must be authorized before shipping. Unauthorized returns may be refused or delayed. For standard returns, please ensure items are in original condition with all packaging, tags, and documentation. Include a copy of your order confirmation or invoice with your return. Once we receive and inspect your return, we will process your refund or exchange within the timeframes specified above. ### Standard Returns Process ### How to Return Items For orders delivered within the UK, you have 30 days from the date of delivery to return items for a full refund or exchange. Items must be in their original condition, unused, and in original packaging with all tags and labels attached. We recommend using a tracked delivery service when returning items. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. In such cases, we will cover the return shipping costs. ### UK Delivery Returns For international orders, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured delivery service to ensure your return reaches us safely. For international returns, you are responsible for any customs duties or import fees incurred during the return shipment. We recommend checking with your local customs office before shipping returns to avoid unexpected charges. ### Important: Customs and Duties Once your return is processed and approved, refunds will be issued to your original payment method within 5-10 business days. Exchange items will be dispatched within 2-3 business days of approval. - European: European returns: Processed within 7-10 business days of receipt ### Estimated Return Processing Times - Uk: UK returns: Processed within 5-7 business days of receipt - Worldwide: Worldwide returns: Processed within 10-14 business days of receipt Please ensure items are securely packaged and include all original documentation. We cannot be held responsible for items lost or damaged during return transit if not properly insured. ### International Delivery Returns Our customer service team is here to help. If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us. ### Need Help with Your Return? Source page: https://camdentools.com/returns-policy ## Payment options Secure payment methods available by region. These payment methods are available to all customers, regardless of location. ### Accepted Everywhere - Description: Pay with your Amazon account - Description: Fast & secure Apple payments - Description: Visa, Mastercard, Amex & more - Description: Quick checkout with Google - Description: One-click checkout by Stripe - Description: Pay securely with PayPal Additional payment options available in specific countries and regions. ### Regional Payment Methods All payment methods available in {region}, including global options. ### Your current region A simple, streamlined checkout process from start to finish. Select your preferred payment method at checkout. ### Choose Complete your payment securely through our trusted processor. ### Pay Receive instant confirmation and order tracking details. ### Confirm ### How Payments Work - Description: All payment data is encrypted in transit and at rest ### Encrypted Transactions - Description: Bank-level encryption and PCI DSS compliance ### Enterprise Security - Description: Choose from 25+ secure payment methods worldwide ### Multiple Options All payments are encrypted and processed securely with enterprise-grade security. - Support button: Get Payment Support ### Secure Payments - Subtitle: Secure payment methods available by region - Support button: Get Payment Support Source page: https://camdentools.com/payment-options ## Frequently asked questions We offer a comprehensive range of tools and equipment including hand tools, power tools, accessories, tool storage solutions, safety equipment, and specialist tools for professionals and DIY enthusiasts. Our selection includes top brands and quality products for construction, woodworking, metalworking, electrical work, and general maintenance. **What types of tools do you sell?** Yes, we offer bulk discounts for large orders. The discount varies depending on the quantity and products ordered. Please contact our sales team for a custom quote on bulk orders, or speak to our customer service team who can provide information about quantity discounts on specific products. **Do you offer bulk discounts?** We offer free UK mainland delivery on all orders. For international customers, we provide express worldwide shipping. Delivery times vary by location: UK orders typically arrive within 2-3 working days, European orders within 5-7 working days, and worldwide orders within 7-14 working days. **What are your delivery options?** We offer a 30-day return policy for most items. Products must be in original condition and packaging. If goods are cancelled whilst in transit, a 20% cancellation charge and 20% restocking fee will apply. Please refer to our Returns Policy page for full details including procedures for international returns. **What is your returns policy?** Yes, we ship worldwide. International customers may be subject to import duties and taxes upon delivery, which are the customer's responsibility. We cannot calculate these charges, so please contact your local customs authorities for information about potential costs. **Do you ship internationally?** Once your order is dispatched, you'll receive a dispatch email with tracking information. You can also track your order using our Order Tracking page by entering your order number and postcode. Registered customers can view order status in their account dashboard. **How can I track my order?** We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options. All payments are securely processed through encrypted systems. **What payment methods do you accept?** Yes, we offer trade accounts for professionals and businesses. Trade accounts may include special pricing, credit terms, and dedicated account management. Please contact our sales team to discuss your requirements and set up a trade account. **Do you offer professional/trade accounts?** Orders can only be changed or cancelled before they are dispatched. Once dispatched, you'll need to follow our returns procedure. If you need to modify your order, please contact customer service immediately. For orders already in transit, standard cancellation and restocking fees apply. **Can I change or cancel my order?** If you receive a damaged or incorrect item, please contact our customer service team immediately. We'll arrange for a replacement or refund at no additional cost. Please provide your order number and photos of any damage when contacting us. **What if I receive a damaged or incorrect item?** Our warehouse and customer service operations are located at Unit 2, Wellington Park Industrial Estate, Waterloo Road, London NW2 7JW. You can contact us for any enquiries or support. **Do you have a physical store?** Source page: https://camdentools.com/faqs ## Contact and collection point - Email: info@camdentools.com - Phone: +44 20 3793 0837 - Contact form: https://camdentools.com/contact - Order tracking: https://camdentools.com/track-order ### Camden Tools London warehouse (Click & Collect) - Unit 2, Wellington Park Ind Est - Waterloo Rd - London NW2 7JW - United Kingdom Opening hours (Europe/London): - Monday – Friday: 09:00 – 17:00 - Saturday: 09:00 – 13:00 - Sunday: Closed - England & Wales bank holidays: Closed Source page: https://camdentools.com/contact ## AI agent endpoints - MCP server: POST https://camdentools.com/mcp (Streamable HTTP, stateless, JSON responses). Server card: https://camdentools.com/.well-known/mcp/server-card.json - A2A agent: POST https://camdentools.com/a2a. Agent card: https://camdentools.com/.well-known/agent-card.json - Capabilities catalogue (generated JSON with input schemas): https://camdentools.com/api/agent-capabilities - API catalog: https://camdentools.com/.well-known/api-catalog · OpenAPI: https://camdentools.com/.well-known/openapi.json · ai-catalog: https://camdentools.com/.well-known/ai-catalog.json - Skills: https://camdentools.com/.well-known/agent-skills/index.json · Authentication: https://camdentools.com/auth.md · Docs: https://camdentools.com/developers - Identity: requests from Camden Tools' agent layer are signed (Web Bot Auth); public keys at https://camdentools.com/.well-known/http-message-signatures-directory - Agentic checkout (ACP): not enabled yet (the discovery document returns 404); shoppers pay at checkout themselves - Account access for remote clients (OAuth): not enabled yet (the account endpoint and its metadata return 404); account tools work in the shopper's browser only ### MCP tools #### Catalogue - `search_products` — Full-text search of the Camden Tools catalogue (hand tools, power tools, accessories, safety equipment). Returns compact products with prices ex/inc VAT, stock and a link. Use page/per_page to paginate and brand/min_price/max_price to narr… - `list_products` — Browse a product collection: most popular, newest, on sale, Website Express eligible, or a category by slug (see list_categories). Supports paging, sorting and brand/price filters. - `get_product` — Full details for one product by slug, SKU or id: description, specifications, prices ex/inc VAT with bulk breaks, stock, variants, safety/spec documents and the canonical page URL. Provide exactly one of slug, sku or id. - `get_products` — Look up up to 50 products at once by SKU or by numeric id. Returns compact products (name, price ex/inc VAT, stock, link). - `get_stock_level` — Live availability check for a SKU (is it available now and how many are in the London warehouse). - `compare_products` — Side-by-side comparison of 2 to 5 products by SKU: price ex/inc VAT, stock, brand, weight and the specification bullet points, so an agent can recommend between options. - `get_related_products` — Variants, similar products, recommendations and 'you may also like' items for a product (by slug or SKU). Useful for alternatives when something is out of stock. - `get_product_documents` — Safety data sheets, specification sheets and COSHH hazard codes for a product (by slug or SKU). Returns document URLs. - `list_categories` — Product categories with slugs and links. Use popular_only for the curated set shown on the site; otherwise the full list. - `get_category` — A category's name, description and its products (paged) by category slug. - `list_brands` — Brands sold by Camden Tools (DeWalt, Makita, Milwaukee, Bosch, Stanley …). Without a query returns the popular brands; with a query searches brand names. - `get_brand_products` — A brand's details, its active promotions and its products (paged) by brand slug. #### Offers and bundles - `list_offers` — Current storefront promotions (percentage/fixed discounts and free gifts), optionally grouped by brand or category. Also points at the /offers page. - `get_product_promotions` — Active promotions that apply to one SKU (discounts, free gifts, end dates). - `list_bundles` — Curated product bundles (kits) with their items and prices. - `get_cart_promotions` — Evaluate a prospective basket for a destination country: whether it can be fulfilled, which promotions apply (including free-delivery style offers and free gifts) and the adjusted basket value. Same check the checkout runs. #### Delivery - `get_express_delivery_status` — Whether Website Express (free same-working-day dispatch for eligible UK orders) is available right now, the order-by cutoff and the promised dispatch date. - `check_express_eligibility` — Whole-basket Website Express verdict for a set of product ids and quantities: every line must be eligible (no split shipments). - `check_shipping_availability` — Whether Camden Tools ships to a country, with any restriction message. - `get_prices_for_country` — Country-specific pricing for a set of products (the checkout applies the destination country's currency and pricing). Returns unit, sale and final prices plus the subtotal. - `estimate_delivery` — Delivery services, charges and transit times for a basket to a destination (country plus postcode/ZIP and city). This is an estimate using placeholder contact details; exact rates are confirmed at checkout. - `lookup_uk_postcode` — Addresses for a UK postcode (rate limited upstream). Returns matching addresses or suggestions when the postcode is incomplete. #### Basket - `create_basket_link` — Turn product ids and quantities into one link that fills the shopper's basket on camdentools.com. Opening the link makes sure the basket holds at least those quantities (opening it twice does not double them); the shopper reviews the baske… #### Orders - `track_guest_order` — Order status, tracking number/URL, shipping method and line items for any order, given the order number and the delivery postcode (no sign-in needed). #### Account (browser session) - `get_my_profile` — The signed-in shopper's name, email and saved addresses. Needs the shopper's browser session with AI agent access, or an OAuth token with the profile:read scope. (browser session only) - `list_my_orders` — The signed-in shopper's order history (most recent first). Needs the shopper's browser session with AI agent access, or an OAuth token with the orders:read scope. (browser session only) - `get_my_order` — One of the signed-in shopper's orders by order number, with status, tracking and line items. Needs the shopper's browser session with AI agent access, or an OAuth token with the orders:read scope. (browser session only) #### Store and help - `get_site_info` — Who Camden Tools is, how to contact them, VAT display rules, key page links, current announcements and a summary of each policy (delivery, returns, payment, FAQs). Call get_policy for the full text of a policy. - `get_policy` — Full text (markdown) of a store policy: delivery, returns, payment-options, faqs or contact. - `get_collection_point_info` — The London Click & Collect warehouse: address, opening hours, whether it is open right now (Europe/London, bank holidays respected) and when it next opens. - `search_blog_posts` — Guides and articles from the Camden Tools blog (how-tos, buying guides, brand news). - `get_blog_post` — A blog post's full text (plain text) by slug. Account tools work only in the shopper's signed-in browser session after they grant AI agent access and are not offered to remote clients. Agents never place orders: finish with create_basket_link and let the shopper pay at https://camdentools.com/checkout. ### A2A skills - `search-products` — Find tools and equipment in the Camden Tools catalogue with prices, stock and links. - `product-lookup` — Full details for a product by SKU or slug: price ex/inc VAT, stock, variants, documents. - `compare-products` — Side-by-side comparison of two to five SKUs. - `create-basket` — Turn product ids and quantities into a link that fills the shopper's basket on camdentools.com; they review it and pay at checkout. - `order-status` — Track an order with its order number and delivery postcode. - `shipping-availability` — Whether Camden Tools ships to a country (ISO alpha-2 code). - `express-delivery-status` — Whether same-working-day dispatch is available right now for UK orders. ### In-page WebMCP tools (Chrome with WebMCP) - `cart_get` — The shopper's current basket on this site: lines (product id, SKU, name, quantity, unit price), item count, subtotal, promo code and the cart/checkout URLs. - `cart_add_item` — Add a product to the shopper's basket by product id (from search_products / get_product). The shopper still pays at checkout. - `cart_update_item` — Set the quantity of a basket line (product id). - `cart_remove_item` — Remove a product from the basket by product id. - `cart_clear` — Empty the shopper's basket. - `cart_apply_promo` — Apply a promo code to the basket. The shop validates codes against the shopper's email, so provide the email the order will use. - `cart_remove_promo` — Remove the applied promo code from the basket. - `wishlist_add` — Save a product to the shopper's wishlist by product id. - `wishlist_remove` — Remove a product from the shopper's wishlist by product id. - `page_get_context` — What the shopper is looking at right now: page type (product, category, search, cart, checkout…), the product on a product page (SKU, name, price), the search query, locale, VAT display mode, basket count and a basket handoff link for the current basket. - `page_navigate` — Navigate the shopper's browser within camdentools.com: a product (slug), category (slug), search results (query), the basket, checkout, or any site path. - `page_set_vat_display` — Switch the site's price display between including and excluding VAT. - `page_select_variant` — On a product page, switch to the variant matching the given options (e.g. {"Colour": "Red", "Size": "M"}) or SKU by navigating to its page. - `page_prefill_checkout_address` — On the checkout page, pre-fill the delivery contact and address form. The shopper reviews it and completes payment themselves; nothing is submitted. - `page_request_account_access` — Ask the shopper to allow AI agent access to their account (orders, profile). Opens a consent prompt in the page; returns whether it was granted. Required before get_my_profile / list_my_orders / get_my_order. ### Changelog - 2026-09-17 (v1.2.0): OAuth-ready account access for remote clients: POST /mcp/account with RFC 9728 protected resource metadata and a WWW-Authenticate challenge, account tools gated by the profile:read and orders:read scopes, and a generated /auth.md. The shopper signs in and approves the client on camdentools.com/connect; a grant that lacks a scope is reported as such (reconnect and approve it) rather than as a sign-in problem. Served once the Camden Tools authorization server is configured; until then the endpoint and its metadata return 404. create_basket_link now reports stock per line and lists out_of_stock_ids, and its link is idempotent: opening it makes sure the basket holds at least those quantities, so opening it twice never doubles them. Revoked or disconnected access tokens get the 401 invalid_token challenge. - 2026-09-17 (v1.1.0): New create_basket_link tool and A2A create-basket skill: one link fills the shopper's basket on the site (/cart?add=id:qty). Account tools are no longer advertised to remote clients that cannot use them. Capabilities catalogue at /api/agent-capabilities; SKILL.md, OpenAPI and llms-full.txt are generated from it. Web Bot Auth key directory. ACP discovery document (served once agentic checkout is enabled). - 2026-09-16 (v1.0.0): Launch: MCP server with 31 tools, 7 resources and 3 prompts; A2A agent with 6 skills; in-page WebMCP tools for the basket, wishlist, navigation, VAT display, variants, checkout prefill and account consent; discovery documents (API catalog, MCP server card, A2A agent card, OpenAPI, agent skills, ai-catalog, auth.md, llms.txt, llms-full.txt).