Delivery & Returns
UK Delivery
For all US Mainland orders, we offer FREE delivery. If you need faster delivery, we also offer an express delivery service for an additional cost.
International Delivery
The cost of international delivery varies based on the size of your order and the delivery location. You can determine the final delivery cost during the checkout process.
When it comes to shipping, we rely on various trusted couriers for both US and worldwide orders. Rest assured, all orders are shipped with tracking for your convenience.
Estimated Delivery Times
- US orders typically arrive within 3-5 business days.
- European orders are usually delivered within 5-7 business days.
- For worldwide orders, please allow 7-10 business days for delivery.
We take pride in shipping orders promptly; all orders are shipped within 48 hours of payment clearance.
Important Note About Customs
For international orders, it's important to be aware that customs and import duties may apply. These charges are determined and imposed by the customs and import department in the destination country. Unfortunately, we have no control over these fees, and they can vary significantly from one country to another. To avoid any surprises, we recommend contacting your local customs office for information about potential charges before placing your order. Please note that we cannot assume responsibility for any orders incurring customs or import duties.
Returns
We want you to shop with confidence. That's why we offer a 28-day money-back guarantee for all orders (excluding Custom/Bespoke Orders).
Standard Returns
If you find that the item is not what you expected and wish to return it, please ensure it's in its original condition, unused, and with its original packaging. Please note that the buyer is responsible for covering the return shipping costs.
Defective Products
In the rare event that you receive a defective product, please notify us within 14 days via our messaging system. We will promptly provide you with a Returns Authorization Number (RMA). Once we receive the defective product and confirm its condition, we will issue a refund or exchange and reimburse you for any shipping costs associated with the return.
When requesting an RMA, we will also provide you with a list of authorized carriers and services to make the return process easier. Your satisfaction is our priority, and we aim to make your shopping experience as smooth as possible.
Have Questions About Your Order?
Our customer service team is ready to help you with any questions about delivery or returns.
Contact Us