Returns Policy

UK Delivery Returns

For orders delivered within the UK, you have 30 days from the date of delivery to return items for a full refund or exchange.

Items must be in their original condition, unused, and in original packaging with all tags and labels attached. We recommend using a tracked delivery service when returning items.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. In such cases, we will cover the return shipping costs.

International Delivery Returns

For international orders, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured delivery service to ensure your return reaches us safely.

Please ensure items are securely packaged and include all original documentation. We cannot be held responsible for items lost or damaged during return transit if not properly insured.

Estimated Return Processing Times

UK returns: Processed within 5-7 business days of receipt
European returns: Processed within 7-10 business days of receipt
Worldwide returns: Processed within 10-14 business days of receipt

Once your return is processed and approved, refunds will be issued to your original payment method within 5-10 business days. Exchange items will be dispatched within 2-3 business days of approval.

Important: Customs and Duties

For international returns, you are responsible for any customs duties or import fees incurred during the return shipment. We recommend checking with your local customs office before shipping returns to avoid unexpected charges.

How to Return Items

To initiate a return, please contact our customer service team with your order number and details of the items you wish to return. We will provide you with a return authorization and instructions.

All returns must be authorized before shipping. Unauthorized returns may be refused or delayed.

Standard Returns Process

For standard returns, please ensure items are in original condition with all packaging, tags, and documentation. Include a copy of your order confirmation or invoice with your return. Once we receive and inspect your return, we will process your refund or exchange within the timeframes specified above.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including covering return shipping costs.

Please include photos of any damage or defects when contacting us. This helps us process your claim quickly and improve our quality control processes.