Frequently Asked Questions

We offer a comprehensive range of tools and equipment including hand tools, power tools, accessories, tool storage solutions, safety gear, and specialist tools for tradies and DIY enthusiasts. Our selection includes top brands and quality products for construction, woodworking, metalworking, electrical work, and general maintenance.

Yes, we offer bulk discounts for large orders. The discount varies depending on the quantity and products ordered. Please contact our sales team for a custom quote on bulk orders, or speak to our customer service team who can provide information about quantity discounts on specific products.

We offer free delivery to mainland Australia on all orders. For international customers, we provide express worldwide shipping. Delivery times vary by location: Australian orders typically arrive within 2-3 business days, orders to New Zealand within 5-7 business days, and worldwide orders within 7-14 business days.

We offer a 30-day returns policy for most items. Products must be in original condition and packaging. If goods are cancelled while in transit, a 20% cancellation fee and 20% restocking fee will apply. Please refer to our Returns Policy page for full details including procedures for international returns.

Yes, we ship worldwide. International customers may be subject to import duties and taxes upon delivery, which are the customer's responsibility. We cannot calculate these charges, so please check with your local customs authorities for information about potential costs.

Once your order is dispatched, you'll receive a dispatch email with tracking details. You can also track your order using our Order Tracking page by entering your order number and postcode. Registered customers can check the order status in their account dashboard.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options. All payments are securely processed through encrypted systems.

Yes, we offer trade accounts for professionals and businesses. Trade accounts may include special pricing, credit terms, and dedicated account management. Please contact our sales team to discuss your needs and set up a trade account.

Orders can only be changed or cancelled before they are despatched. Once despatched, you'll need to follow our returns procedure. If you need to modify your order, please contact customer service immediately. For orders already in transit, standard cancellation and restocking fees apply.

If you receive a damaged or incorrect item, please contact our customer service team straight away. We'll organise a replacement or refund at no additional cost. Please provide your order number and photos of any damage when contacting us.

Our warehouse and customer service operations are located at Unit 2, Wellington Park Industrial Estate, Waterloo Road, London NW2 7JW. You can contact us for any enquiries or support.